Jaunrades laboratorija has collaborated with various companies and Latvian state institutions in multiple projects about topics such as:

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E-governance monitoring

By doing a survey in 2017. and 2018.  of more than a hundred Latvian state institutions, of client service center visitors and employees, by interviewing more than a thousand Latvian inhabitants in order to find out the quality of the e-governance ecosystem in Latvia, as well as the quality of services and client service.

PrOFESSION SKILLS

More than 200 interviews with experts from various industries and economic sectors were conducted, with the objective of creating a database of skills and competences required for various professions. 

CULTURAL HABITS

Marker research on the culture "consumption" habits and client segmentation was done about Latvian regular internet users, and Latvians living abroad.

QUALITY OF CONSTRUCTION SERVICES

Cooperating with experts from the construction sector, a prototype Latvian construction sector service quality index was developed, which will serve as the foundation for further expansion of the quality measurement system.

 

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